The Covid pandemic has spotlighted not only how essential a good healthcare system is, but also the key importance of the last mile, understood as a relationship of proximity to the patients. Getting to the citizen effectively is still an issue to be dealt with, both in treating the virus and in the vaccination campaign. The work already being done and yet to be done in order to deal with the problems arising during the current emergency period will serve as the basis for redrawing the healthcare system of the future.